Products / Digital Customer Lifecycle Manager
Onboard and manage your multiplay customers digitally. Natively supports omnichannel digital journeys for your subscribers with a digital wallet and social media integration. It comes with an optional native Mobile application for remote working.
- Improve Customer Service & Operational Efficiency
- Generate New Revenue
- TM Forum Compliant Open APIs
- Enhance Partner Management
Efficiently execute your customer service interactions. Provides quick and flexible customer on-boarding, a unified 360-degree view to all customer information, and a complete set of request management capabilities across different channels. With an intuitive customer 360-degree view, knowledge management & holistic transaction view, CSPs can execute much more insightful customer interactions.
Drastically improve targeting & speed of launching new offering to all channels through a micro service and catalogue-driven architecture & inbuilt AI/ML based recommendation engine.
Actionable analytics monitors the quality of experience, as well as CSP's customers' usage behaviour and recommends best fit offers.
DCLM comes with RESTful open APIs enabling faster integration with channels and it is open API Conformance certified by TM Forum.
Digital Customer Lifecycle Management supports handling of dealer, reseller and point-of-sale operations, including complex dealer hierarchies.
In addition, it comes with incentives and commissions management capabilities to boost your sales channel performance.